Refund Policy Guide for Asset Purchases
At Ally3D we strive to ensure a satisfactory experience for all our customers and sellers. Below is our comprehensive refund policy to guide you through the refund process.
Eligibility for Refunds
- Defective or Misleading Products: You are eligible for a refund if the asset you purchased is defective, incomplete, missing, or does not match the description provided on the product page.
Conditions for Refund Requests
- Within 7 Days: You can request a refund within 7 days of purchase if you haven't downloaded the product.
- Downloaded Products: If you have already downloaded the product, a refund will only be issued if the product was falsely advertised, broken, or missing important files.
Requesting a Refund
- Contact the Creator: If you encounter an issue with a product, contact the Creator directly through their Contact Form on their store page. Most creators are willing to help resolve any issues.
- Contact Support: If the Creator cannot resolve your issue, contact our customer support team. Be sure to provide your order number, product name, and a description of the issue.
Refund Evaluation and Processing
- Review Process: Our team will review your refund request. If approved, refunds will be issued using the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Contact Information
For any questions or further assistance regarding our refund policy, please reach out to our customer support team at [Support Email]