Order Managment for Artists
Managing Your Orders
As a seller on Ally3D, keeping track of your orders is crucial. Here's how to stay on top of them:
Accessing Your Orders
- My Orders: All your active orders are listed under the "My Orders" section. Click any order to view it's details.
Order Details Breakdown
In each order, you'll find essential details to manage your workflow:
- Activity: Tracks the ongoing status or updates of an order
- Messages: Communicate with your buyer, clarify details, and send updates.
- Files: The files exchanged between you and the customer are located here
- Details: Review the specifics of the order, including requirements and transaction information.
- Time Left: Monitor the countdown to ensure timely delivery.
Completing Orders
When you've finished the work:
- Submit for Review: Once the order is ready, please click the "Deliver Now" button, upload all the required files, and proceed to deliver. Subsequently, await the customer's review.
- Finalize: Once the customer accepts the order, it is considered complete. Payment will be deposited into your account. For further details regarding payment and fees, please click here.
Dealing with Delays
Sometimes, delays happen. If you need more time:
- Request Extension: Send the buyer an extension request to extend the delivery time. Select a new date and explain why you are requesting an extension.
- Await Response: The buyer may accept, granting you extra time, or decline, in which case the original deadline stands.
Cancelling orders
In the event of a situation where you need to cancel an order:
- Initiate Cancellation: Simply click on the "Cancel Order" button.
- Communicate with Buyer: Promptly inform the buyer about the cancellation and provide a clear reason as to why the order is being cancelled
Receiving Reviews:
Upon completion of the order, customers have the opportunity to leave a review:
- Replying to Reviews: If a customer leaves a review, you can respond to them. You can provide only one reply, so make it count! To reply, go to your service page, find the review in the reviews section, and select the reply option.
FAQ
Q. What happens if the timer runs out before your order is delivered?
A. If the event of the timer expiring before an order is completed, the order will still remain active. However, the customer may request for the order to be canceled as the original deadline was missed.
Q. What happens if the buyer rejects an extension request?
A. If an extension request is denied, then the original deadline remains.
Q. What steps should be taken in the event of a dispute?
A. In the event of an Unresolvable dispute, please contact Ally3D support via the online chat beacon.
Q. What happens if the buyer rejects my delivery?
A. If the buyer is unsatisfied with the work that was delivered and it is rejected, the timer will resume.
If you believe you have fulfilled the requirements of the order, please contact Ally3D support via the online chat beacon.
Q.I have delivered my order, but the customer is not accepting or responding.
A. If the customer does not respond after an order is delivered, the order will automatically be completed within 72 hours.